At Trurism, we aim to provide flexible and transparent cancellation options to make your travel experience as stress-free as possible. This policy outlines the terms and conditions related to cancellations and refunds across our services.
Cancellations must be requested through your Trurism account, email, or by contacting our support team.
The applicable cancellation policy depends on the type of service booked (e.g., flights, hotels, holiday packages) and the policies of the respective service providers (airlines, hotels, tour operators, etc.).
Domestic Flights: Cancellations are subject to airline policies and may include cancellation charges and convenience fees.
International Flights: Vary by airline, fare type, and route. Some tickets may be non-refundable.
Refunds, if applicable, are processed after deducting airline and Trurism service fees.
Most hotels offer free cancellation within a certain time frame (e.g., 24–72 hours before check-in).
Some rates (e.g., promotional or non-refundable) are not eligible for cancellation or refunds.
Hotel-specific cancellation terms will be displayed at the time of booking.
Free cancellation is usually allowed up to 24 hours before scheduled pickup.
Late cancellations or no-shows may incur full charges.
Cancellation policies vary based on package type, travel date, and vendor terms.
Packages involving visa, flights, or hotels are often partially non-refundable.
Refund timelines and deductions will be clearly communicated upon request.
Refunds are typically processed within 7 to 14 business days.
The actual time taken may depend on your payment method and bank processing times.
Convenience fees, if charged during booking, are non-refundable.
Partial cancellations (like cancelling one passenger in a multi-person booking) may not be allowed for some services.
No refunds will be issued for no-shows or missed services.
To request a cancellation or for policy clarification, contact:
📧 support@trurism.com
We appreciate your understanding and look forward to assisting you with your travel plans.