At Trurism, we are committed to ensuring a transparent and customer-friendly refund process. This policy outlines the conditions, timelines, and procedures for claiming refunds on bookings made through our platform.
Refund eligibility is subject to the cancellation policy of the respective service (e.g., flights, hotels, holiday packages).
Refunds will be initiated only after confirmation of cancellation from the airline, hotel, or service provider.
All refunds are processed to the original mode of payment used during the booking.
Convenience or service fees charged by Trurism are non-refundable, unless stated otherwise.
Refunds depend on the fare type and the airline’s cancellation policy.
Non-refundable or partially refundable tickets will be clearly marked at the time of booking.
Applicable airline cancellation charges and Trurism processing fees will be deducted before initiating the refund.
Refunds vary by hotel policy and the type of rate selected (e.g., refundable or non-refundable).
Free cancellation bookings are typically eligible for a full refund if cancelled within the specified time frame.
No refunds are provided for no-shows or late cancellations.
Refunds for packages depend on factors such as destination, vendor terms, and travel dates.
Inclusions like flights, visas, or activities may be non-refundable.
Refund amount will be calculated after deducting applicable cancellation charges and third-party costs.
Free cancellation refunds are available if cancelled within the allowed timeframe (e.g., 24 hours).
Late cancellations or no-shows may not be eligible for a refund.
Refunds are processed within 7 to 14 business days from the date of cancellation.
Actual credit time may vary depending on your bank or payment gateway.
Partial refunds may not be possible for certain multi-service or bundled bookings.
Refunds for transactions made using third-party EMI or pay-later options may take longer and are subject to the third-party’s refund policy.
In case of force majeure events (natural disasters, government restrictions, etc.), special refund terms may apply.
If you have any questions regarding your refund status or eligibility, please contact:
📧 support@trurism.com
Thank you for booking with Trurism.com. We value your trust and are committed to making your experience smooth, secure, and worry-free.