Cancellation Policy – Trurism.com

At Trurism, we aim to provide flexible and transparent cancellation options to make your travel experience as stress-free as possible. This policy outlines the terms and conditions related to cancellations and refunds across our services.

🧾 General Guidelines

• Cancellations must be requested through your Trurism account, email, or by contacting our support team.

• The applicable cancellation policy depends on the type of service booked (e.g., flights, hotels, holiday packages) and the policies of the respective service providers (airlines, hotels, tour operators, etc.).

✈️ Flight Bookings

• Domestic Flights: Cancellations are subject to airline policies and may include cancellation charges and convenience fees.

• International Flights: Vary by airline, fare type, and route. Some tickets may be non-refundable.

• Refunds, if applicable, are processed after deducting airline and Trurism service fees.

🏨 Hotel Bookings

• Most hotels offer free cancellation within a certain time frame (e.g., 24–72 hours before check-in).

• Some rates (e.g., promotional or non-refundable) are not eligible for cancellation or refunds.

• Hotel-specific cancellation terms will be displayed at the time of booking.

🚘 Car Rentals / Cabs

• Free cancellation is usually allowed up to 24 hours before scheduled pickup.

• Late cancellations or no-shows may incur full charges.

📦 Holiday Packages & Tours

• Cancellation policies vary based on package type, travel date, and vendor terms.

• Packages involving visa, flights, or hotels are often partially non-refundable.

• Refund timelines and deductions will be clearly communicated upon request.

💳 Refund Timelines

• Refunds are typically processed within 7 to 14 business days.

• The actual time taken may depend on your payment method and bank processing times.

❗ Important Notes

• Convenience fees, if charged during booking, are non-refundable.

• Partial cancellations (like cancelling one passenger in a multi-person booking) may not be allowed for some services.

• No refunds will be issued for no-shows or missed services.

📞 Contact for Cancellations

To request a cancellation or for policy clarification, contact:
📧 support@trurism.com

We appreciate your understanding and look forward to assisting you with your travel plans.