Refund Policy

Refund Policy – Trurism.com

At Trurism, we are committed to ensuring a transparent and customer-friendly refund process. This policy outlines the conditions, timelines, and procedures for claiming refunds on bookings made through our platform.

💼 General Refund Terms

• Refund eligibility is subject to the cancellation policy of the respective service (e.g., flights, hotels, holiday packages).

• Refunds will be initiated only after confirmation of cancellation from the airline, hotel, or service provider.

• All refunds are processed to the original mode of payment used during the booking.

• Convenience or service fees charged by Trurism are non-refundable, unless stated otherwise.

✈️ Flight Booking Refunds

• Refunds depend on the fare type and the airline’s cancellation policy.

• Non-refundable or partially refundable tickets will be clearly marked at the time of booking.

• Applicable airline cancellation charges and Trurism processing fees will be deducted before initiating the refund.

🏨 Hotel Booking Refunds

• Refunds vary by hotel policy and the type of rate selected (e.g., refundable or non-refundable).

• Free cancellation bookings are typically eligible for a full refund if cancelled within the specified time frame.

• No refunds are provided for no-shows or late cancellations.

📦 Holiday Packages & Tours

• Refunds for packages depend on factors such as destination, vendor terms, and travel dates.

• Inclusions like flights, visas, or activities may be non-refundable.

• Refund amount will be calculated after deducting applicable cancellation charges and third-party costs.

🚘 Cabs & Transfers

• Free cancellation refunds are available if cancelled within the allowed timeframe (e.g., 24 hours).

• Late cancellations or no-shows may not be eligible for a refund.

⏱️ Refund Timeline

• Refunds are processed within 7 to 14 business days from the date of cancellation.

• Actual credit time may vary depending on your bank or payment gateway.

⚠️ Important Notes

• Partial refunds may not be possible for certain multi-service or bundled bookings.

• Refunds for transactions made using third-party EMI or pay-later options may take longer and are subject to the third-party’s refund policy.

• In case of force majeure events (natural disasters, government restrictions, etc.), special refund terms may apply.

📞 Need Help?

If you have any questions regarding your refund status or eligibility, please contact:
📧 support@trurism.com

Thank you for booking with Trurism.com. We value your trust and are committed to making your experience smooth, secure, and worry-free.